Your privacy matters to us. Here's how Planet Switch protects and uses your data.
Our Privacy Policy sets out how we will use and share the information that you give us. The General Data Protection Regulation (GDPR) describes how organisations must collect, handle, process and store personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.
We take your privacy seriously and will only use your personal information in accordance with the law. We will never sell, share, or use your personal information other than as described here and/or as explained when we collect your data.
Planet Switch connects people who are looking for information and a quote for a product or service with relevant providers. You can contact us in any of the following ways:
Planet Switch is the Data Controller, we have a legal responsibility for how that information is stored and processed. In some situations, we are Joint Data Controller with our partner. We will ensure that we have appropriate Data Sharing Agreements in place to clearly define roles and responsibilities when processing your data.
Only with your consent via the opt-in notice when you search for a deal with us, Planet Switch will collect your data securely on our website and may contact you to confirm by phone, SMS, Email or the chat on our website to confirm some details or product requirements. We may also contact you to ask about your experience using our site or service.
Again, only with your consent, your data may also be shared with marketing partners to provide marketing services (see below).
When you enter your details on our website, we will pass your request onto one of our partners who will contact you about the relevant product or service you have requested. Our partners will use your personal data to obtain a quote for the product or service requested.
We will store your personal details in order to respond to your request. The data stored would typically include your name and/or business name, address, email address, phone number and details about the product or service you are looking for.
With your consent, we will share your data with our partners to provide a quote for the product or service that you requested information about and as explained when we collect your data. We may need to share your information with any regulator or legal body that requests it.
We will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Access to your data is carefully controlled and access will be limited to only authorised personnel.
We will store your data on secure UK based servers. We use industry approved security protocols/technology to secure data at all times. Our Information Security policy explains this in more detail, if you wish to see a copy, please contact us.
This section describes the lawful basis for processing data and applies to information about individuals that we collect, store, or process for all sources. This includes:
We do not routinely collect or process sensitive data, where this occurs we will take appropriate precautions with this data, including asking for your explicit consent to process any such sensitive data.
We will only use your personal data for the purposes for which we collected it and as you would reasonably expect your data to be processed and only where there is a lawful basis for such processing.
If we have collected, stored, or processed your data as part of running our business we will at all times respect your rights as an individual and ensure we meet our obligations professionally and courteously. We operate in line with EU GDPR (May 2018) data protection guidelines.
Under certain circumstances, you have rights under the data protection laws in relation to your personal data. These include the right to:
You can see more about these rights at: ICO Website
You can opt out of receiving contact from us at any time. You also have the right to request that any of your personal data is deleted at any time. Please contact us with your request.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
These cookies are necessary for the website to function and cannot be switched off in our systems. They are set in response to actions made by the user in the website and are required to identify irregular site behaviour, prevent fraudulent activity, and improve security.
These cookies collect information about how visitors and users use our websites and services, for instance which functionality visitors use most often, and if they get error messages from areas of the websites or services. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies to improve how our websites and services work.
These cookies allow our websites and services to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement, as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who as a business need to know such data. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We will report any breaches or potential breaches to the appropriate authorities within 24 hours and to anyone affected by a breach within 72 hours. If you have any queries or concerns about your data usage, please contact us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Your data will be collected, stored and processed in the EU only. We do not transfer your data outside the EU. Your data will generally not be stored for more than 6 months after the end of our relationship to ensure we have records of service, payments, and other interactions we have with you.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us.
If you have any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us or wish to complain, please contact us at:
Email: contactus@planetswitch.co.uk
Website: https://www.planetswitch.co.uk/
We fully comply with Data Protection legislation and will assist in any investigation or request made by the appropriate authorities.
If you remain dissatisfied then you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: www.ico.org.uk
Last updated: January 2025